Frequently asked questions
Quick answers to some of your most common questions about our services.
General and enrolment information
What age groups do you accept??
We offer care for children from 6 weeks to 6 years. We have 4 rooms catering for children between 6 weeks to 3 years, allowing for rooms with close age groups. We offer separate 3 and 4 year old kindergarten rooms.
What are your operating hours?
We are open Monday to Friday, 6:30 am to 6:30pm.
Where are you located?
Our centre is on a quiet back street adjacent to a park. Frankston North, close to all the main amenities.
How do I enroll my child?
We offer private tours, which can be booked in online or over the phone. Offers are sent via our family portal allowing you to accept and complete enrolment forms with ease.
Do you offer part-time or drop-in care?
We offer full day sessions of 10, 11 and 12 hour sessions. Casual days are available to request.
do you offer help with css and Accs?
Our leadership team are very experienced and can support families with all Centrelink and Child Care Subsidy questions.
Health and safety procedures
What are your health and safety policies?
We follow strict health and safety guidelines, including daily sanitation, secure entry systems, and regular staff training in Child Safety Standards, Aallergy Awareness, CPR and First Aid.
What is your sick child policy?
Children with contagious illnesses must remain home. We follow health department guidelines for return-to-care after illness. We follow the Staying Healthy in Child Care Guidelines.
How do you handle allergies or special medical needs
Please inform us during enrollment. We accommodate dietary restrictions and have staff trained to manage allergies and medications.
curriculum
how do you document learning ?
We use an online portal, StoryPark. This allows for family involvement and sharing celebrations and achievements.
do you offer a school readiness program?
Our Kindergarten Teachers develop programs to support School Readiness for our 3 and 4 yr old children.
how are families engaged with?
We use email, StoryPark, Kidsoft and Social Media to share information with our families and our community.